How It Works

Three Weeks of Data.
One Clear Prediction.

Traditional hotel analytics tell you what happened. Crisis Predictor tells you what's about to happen — using a 3-week moving average algorithm that identifies deteriorating trends before they become irreversible.

Scan & Categorize

Every guest review is parsed into 14 sentiment categories — from Room Quality and Breakfast to Staff and AC. Each mention is classified as positive or negative with precise keyword matching.

Calculate Trend

A 3-week moving average is computed for each category. When the average drops below -1.5 for 3+ consecutive weeks, the algorithm flags it as a deteriorating trend heading toward crisis.

Predict & Prescribe

Each issue gets a CRITICAL / WARNING / STABLE alarm with a 2-week forecast: estimated score impact, revenue at risk, and the exact operational action to prevent it.

Live Demo — Dubai 5-Star Hotel

What Our AI Detected

Real analysis from a luxury hotel in Dubai. 300+ reviews, 8 weeks of data. Three alarm levels identified automatically.

Room QualityCritical Alert

-3

22-28 Dec

-6

29-4 Jan

-11

5-11 Jan

-5

12-18 Jan

-7

19-25 Jan

-8

26-1 Feb

-4

2-8 Feb

-6

9-15 Feb

2-Week Forecast

Room Quality has been negative for 8 consecutive weeks. 3-week moving average: -6.0 (worsening). If this trend continues, Booking score will drop an additional 0.4-0.6 points within 2 weeks. Estimated additional revenue loss: $8,400/month.

Immediate Action: Close the 20 worst-performing Deluxe rooms for deep ozone treatment and furniture reupholstering. Deploy portable air purifiers. Target: break the negative streak within 14 days.

BreakfastWarning

22-28 Dec

29-4 Jan

-7

5-11 Jan

-3

12-18 Jan

-4

19-25 Jan

-2

26-1 Feb

2-8 Feb

-3

9-15 Feb

2-Week Forecast

Breakfast has been negative for 5 of the last 6 weeks. Moving average: -1.7 (chronic negative). Not worsening rapidly, but becoming a permanent complaint category. Intervention needed to prevent structural damage.

Planned Action: Audit breakfast ventilation system (odor complaints). Introduce crowd management during peak hours (07:30-09:00). Add 3 new hot items to the buffet rotation weekly.

Staff & ServiceStable

22-28 Dec

+12

29-4 Jan

5-11 Jan

12-18 Jan

19-25 Jan

+10

26-1 Feb

2-8 Feb

9-15 Feb

2-Week Forecast

Staff performance is consistently strong. Moving average: +7.7. This is the hotel's most reliable asset. No risk detected — however, monitor for fatigue during high-occupancy weeks.

✓

Protection Action: Reward and retain top performers. Activate "Star of the Month" program. Plan backup staffing for peak season to prevent burnout-induced decline.

All Topics — 3-Week Moving Average Summary

Topic	3W Average	Direction	Consecutive Negative	Alert Level
Room Quality	-6.0	↓ Worsening	8 weeks	Critical
Price / Value	-3.3	↓ Chronic	8 weeks	Critical
Breakfast	-1.7	→ Chronic Negative	5 weeks	Warning
AC / Climate	-1.3	→ Volatile	3 weeks	Warning
Cleanliness	-0.7	→ Borderline	2 weeks	Monitor
Staff & Service	+7.7	↑ Strong	0	Stable
Location	+10.3	↑ Excellent	0	Stable

Methodology: The 3-Week Moving Average computes the mean net sentiment score (positive mentions minus negative mentions) for each topic over the most recent 3 weeks. Alert levels: CRITICAL = 3+ consecutive negative weeks AND average below -1.5 | WARNING = 2+ negative weeks OR average between -0.5 and -1.5 | STABLE = Positive or neutral. Forecasts are based on statistical trend continuation and are not guarantees.

Predict the Crisis Before It Hits Your Score

Three Weeks of Data.
One Clear Prediction.

Scan & Categorize

Calculate Trend

Predict & Prescribe

What Our AI Detected

Don't Wait for the Crisis.

Predict the Crisis Before It Hits Your Score

Three Weeks of Data.One Clear Prediction.

Scan & Categorize

Calculate Trend

Predict & Prescribe

What Our AI Detected

Don't Wait for the Crisis.

Three Weeks of Data.
One Clear Prediction.